Action to take when Print Job does not get processed or fails

Owned by Nadica Gaber (Unlicensed)
Apr 20, 2016
1 min read

Export jobs are processed asynchronously by the CXO-Cockpit Export Service. When your export job does not get processed it could be that the CXO-Cockpit Export Service is not operational. When an export job fails it could be that the CXO-Cockpit Export Service is configured incorrectly.

Some steps that can help the IT Admin to get your exports up and running again:

  • Make sure that the export service is running, you can view this through the CXO configurator.
  • Make sure that the export files location exists and that the service account on which the export job is running has access to this folder.
  • Restart the export service