When using the Proprietary Authentication provider passwords can be changed. There can be two reasons to change a password:

• Password has expired
• User wants a different password

On the login screen press "change password"

Enter username, the current password, the new password and press "Change Password and Login". The system will change the password and will automatically login.

When a new user is logging into the application for the first time, he will be asked to change his password, too:

Please, note that this will only happen if in Design Studio Security&Navigation settings this user has "User Must Change" tick attribute:

Within the CXO-Cockpit website you can save a Powerpoint slide as a Bookmark and make it part of StoryBoard.

In order to do this follow these steps:

1. Open the Powerpoint presentation
2. Navigate to the required slide
3. Select "Save as" from the File menu
4. Type in the file name and choose "PNG Portable Network Graphics Format" in Save as Type, then click Save
5. Then you might get a popup with a question whether you want to export every slide or only the current slide. Choose "Current Slide Only"
6. Then go to a CXO-Cockpit HTML Upload Report, choose the generated PNG file and upload it.
7. After that you can create the bookmark of this report and add it to your storyboard.

In order to display an image file in the a storyboard you can follow steps 5 to 7.

When you have been sent a CXO-Cockpit bookmark email that does not open correctly, the following could be the cause:

You don't have access rights to the report that was sent to you

You need to have access rights to the bookmarked report. Check with the sender of the bookmark, what report was used and check if you see this report in the menu.

You don't have access rights to one of the bookmarked POV members

It could be that somebody has sent you a bookmark with POV members that your security settings don't allow you to select. In this case CXOCockpit will automatically select the top member from that dimension. Check with the sender of the bookmark

Configuration errors

When the CXO-Cockpit website after clicking the bookmark URL does not open at all or opens with technical errors, it could be that there is a configuration error. Contact the Captain in this case.

Print jobs are processed asynchronously by the "CXO-Cockpit Print Server". When your print job does not get processed it could be that the "CXO-Cockpit Print Server" is not operational. When a print job fails it could be that the "CXO-Cockpit Print Server" is configured incorrectly.

In both cases contact the Captain.