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titleI have been sent a CXO-Cockpit bookmark email, but it does not open correctly

When you have been sent a CXO-Cockpit bookmark email that does not open correctly, the following could be the cause:

You don't have access rights to the report that was sent to you

You need to have access rights to the bookmarked report. Check with the sender of the bookmark, what report was used and check if you see this report in the menu.

You don't have access rights to one of the bookmarked POV members

It could be that somebody has sent you a bookmark with POV members that your security settings don't allow you to select. In this case CXOCockpit will automatically select the top member from that dimension. Check with the sender of the bookmark

Configuration errors

When the CXO-Cockpit website after clicking the bookmark URL does not open at all or opens with technical errors, it could be that there is a configuration error. Contact the Captain in this case.

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titleMy print job does not get processed or fails, what did I do wrong?

Print jobs are processed asynchronously by the "CXO-Cockpit Print Server". When your print job does not get processed it could be that the "CXO-Cockpit Print Server" is not operational. When a print job fails it could be that the "CXO-Cockpit Print Server" is configured incorrectly.

In both cases contact the Captainyour CXO administrator.

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titleSome reports are missing after a StoryBoard was sent

It can happen that you do not see all reports in a Storyboard that was sent to you.

Most probaply the cause is that your security profile is different from the security profile of the sender of the StoryBoard.

Contact the your CXO -Cockpit Captainadministrator for more information.

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titleWhat is the role of the CXO-Cockpit Captain?

The CXO-Cockpit Captain is the administrator of the CXO-Cockpit Reporting Suite. The CXO-Cockpit Captain has the following tasks:

  • Design, build and maintain reports
  • Setup and maintain user security
  • Setup and execute Source system integration
  • Communicate with end-users:
    • Setup News Items
    • Distribute storyboards through email
    • Distribute CXO-Views through email
  • etc

Most tasks of the CXO -Cockpit Captain administrator can be done using the CXO Cockpit Design Studio.

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titleWhy don't I see all dimension members in the POV Bar?

If you do not see the same dimension members in the CXO-Cockpit Point of View Bar as in your source system, the following could be the case:

  • Not all dimension members got loaded from the sourcesystem
  • Security settings prevent you from seeing the whole dimension
  • The POV Bar is limited to a certain level of the dimension hierarchy

Check with the your CXO -Cockpit Captainadministrator if one of these reasons can be the cause.