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titleSome reports are missing after a StoryBoard was sent

It can happen that you do not see all reports in a Storyboard that was sent to you.

The likely cause is that your security profile is different from the security profile of the sender of the Storyboard.

Contact your CXO Administrator for more information.

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titleWhat is the role of the CXO-Cockpit Captain?

The CXO-Cockpit Captain is the administrator of the CXO-Cockpit Reporting Suite. The CXO-Cockpit Captain has the following tasks:

  • Design, build and maintain reports
  • Setup and maintain user security
  • Setup and execute Source system integration
  • Communicate with end-users:
    • Setup News Items
    • Distribute storyboards through email
    • Distribute CXO-Views through email
  • etc

Most tasks of the CXO administrator can be done using the CXO Cockpit Design Studio.

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titleWhen opening an exported Excel file I get a warning that the file is in a different format than specified by the file extension

When opening an exported Microsoft Excel file you can get a warning that the file is in a different format than specified by the file extension.
You can ignore this warning. The CXO-Cockpit print service generates a XML file with XLS extension, any version of Microsoft Excel as of 2003 should be able to deal with this file format.

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titleWhy can I not change the contents of my StoryBoardStoryboard?

If one of the following occurs:

  • I try to create a new bookmark and add it to a Storyboard, but I do not see the Storyboard in the list.
  • I want to change the order of Storyboard items, but I do not see the Edit button on the selected Storyboard item.
  • I want to change the name or print orientation, but I do not see the Edit button on the selected Storyboard item.

You are probably not the owner of the Storyboard.

Use the Copy Storyboard functionality to create a copy that you own. After copying you become the owner and can change the StoryBoard items and add bookmarks.

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