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titleMy print job does not get processed or fails, what did I do wrong?

Print jobs are processed asynchronously by the "CXO-Cockpit Print Server". When your print job does not get processed it could be that the "CXO-Cockpit Print Server" is not operational. When a print job fails it could be that the "CXO-Cockpit Print Server" is configured incorrectly.

In both cases contact the Captain.

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titleSome reports are missing after a StoryBoard was sent

It can happen that you do not see all reports in a Storyboard that was sent to you.

Most probaply the cause is that your security profile is different from the security profile of the sender of the StoryBoard.

Contact the CXO-Cockpit Captain for more information.

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titleWhat is the role of the CXO-Cockpit Captain?

The CXO-Cockpit Captain is the administrator of the CXO-Cockpit Reporting Suite. The CXO-Cockpit Captain has the following tasks:

  • Design, build and maintain reports
  • Setup and maintain user security
  • Setup and execute Source system integration
  • Communicate with end-users:
    • Setup News Items
    • Distribute storyboards through email
    • Distribute CXO-Views through email
  • etc

Most tasks of the CXO-Cockpit Captain can be done using the CXO Cockpit Design Studio.

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titleWhen opening an exported Excel file I get a warning that the file is in a different format than specified by the file extension

When opening an exported MS Excel file you can get a warning that the file is in a different format than specified by the file extension.
You can ingnore this warning. The CXO-Cockpit print service generates a XML file with XLS extension, any version of MS Excel as of 2003 should be able to deal with this file format.

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titleWhich browsers are supported by CXO-Cockpit?

CXO-Cockpit supports the market leading web browsers including:
• Internet Explorer (version 8 and higher)
• Mozilla Firefox (version 3 and higher)
• Apple Safari (version 5 and higher)
• Google Chrome (version 8 and higher)
• Opera (version 10 and higher)

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titleWhy can I not change the contents of my StoryBoard?

If one of the following occurs:

  • I try to create a new bookmark and add it to a StoryBoard, but I do not see the StoryBoard in the list.
  • I want to change the order of StoryBoard items, but I do not see the Edit button on the selected StoryBoard item.
  • I want to change the name or print orientation, but I do not see the Edit button on the selected StoryBoard item.

you are probably not the owner of the Storyboard.

Use the Copy Storyboard functionality to create a copy that you own. After copying you become the owner and can change the StoryBoard items and add bookmarks.

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titleWhy don't I see all dimension members in the POV Bar?

If you do not see the same dimension members in the CXO-Cockpit Point of View Bar as in your source system, the following could be the case:

  • Not all dimension members got loaded from the sourcesystem
  • Security settings prevent you from seeing the whole dimension
  • The POV Bar is limited to a certain level of the dimension hierarchy

Check with the CXO-Cockpit Captain if one of these reasons can be the cause.